UCA Cheer Instructor for 17 years, 6x UCA Head Instructor of the Year,
former American Association of Cheerleading Coaches & Administrators Coaches (AACCA) Education Coordinator
Learn communication skills for managing and resolving conflict among coaches, parents and athletes in this candid DVD from veteran cheer coach Jennifer Uselton.
Drawing on real-life issues from her 16-year coaching career, Uselton shares tips and techniques for creating an environment of compassionate understanding that will open pathways to creative problem solving, team building and improved relationships.
Uselton opens with a brief overview of the four main stages of group development, emphasizing the second or "storming" stage where most conflict occurs. She applies a unique interpretation of Dale Carnegie's highly successful "feel, felt and forward" method to six different scenarios. Each scenario shows how to diffuse emotionally charged situations to create positive results that respect different, often opposing viewpoints.
Viewers who practice Uselton's easy-to-follow advice will become competent, confident communicators.
21 minutes. 2011.